Event FAQ

The Fan Festival 2023-2024 is the fifth major event of its kind for FINAL FANTASY XIV. This global event is taking place across three different regions, in three major cities: Las Vegas, London and Tokyo! It’s a massive event built just for fans and features exciting announcements, development panels, in-game activities, merchandise, as well as amazing opportunities to play together in both in-game and live activities. It’s also a great place to meet up with your fellow players and win some cool prizes!

The Fan Festival 2023 in London is a two-day event spanning Saturday, 21 October and Sunday, 22 October, with each day of the show featuring unique stage activities. Event tickets will cover both days of the show and individual day passes will not be sold.

The event will be hosted at the ExCeL London, United Kingdom. The venue is easily accessible via public transport or by car.

Yes, you need a valid passport to enter the UK if you are a non-UK resident. Please note that a national identity card will not be enough to enter the UK.

Driving
Parking is available on a first come, first served basis, using pay and display. If you are travelling to ExCeL London by road, please use the postcode E16 1XL to find us.

Public Transport
There are multiple ways of travelling to the venue: Elizabeth line (Custom House station), Underground and DLR (ExCeL can be accessed via two DLR stations: Custom House and Prince Regent), cable car or Uber Boat.

All details on https://www.excel.london/VISITOR/GETTING-HERE.

Each ticket will cost £159.99, inclusive of VAT and all fees for two days. Each ticketed attendee will be granted access to both days of the event and will receive FINAL FANTASY XIV-related goodies in a "goody bag" (details to be announced). There are no in-game items included with the event ticket.

Please note that there is no one day only ticket option.

There will be a player-exclusive ticket purchase period ahead of a potential general sale that would be open to everyone. Please review the full announcement regarding ticket purchases.

You must be over 16 years of age in order to attend the Fan Festival in London.

• Visitors that are 16 years of age or older will need to present a valid photo ID in order to gain entry to the event.

• While visitors younger than 16 years of age can attend, they must be accompanied by an adult at all times while at the event and may not be permitted to play the game.

• Some content may not be suitable for children.

*Each attendee (including accompanying adults) will need their own ticket to access the event.

Yes, acceptable forms of ID to prove your age include:

• a photo driving licence
• a passport
• a national identity card

All ticket sales are final, and refunds will not be available. We recommend confirming your travel plans before purchasing a ticket.

Notwithstanding the foregoing, Square Enix Ltd. shall issue refunds to original ticket purchasers upon request if Square Enix Ltd. cancels the entire event. All such refunds will be strictly limited to the amount the original ticket purchaser paid for the ticket on the Eventbrite website. Please contact Square Enix Ltd. here to request a refund if Square Enix Ltd. cancels the entire event. Square Enix Ltd. will respond to refund enquiries within five business days.

No, tickets are non-transferable. IDs will be checked at registration on-site. Only people whose name matches the name on their ticket will be permitted to enter.

You must attend the event to receive your goody bag as it will not be shipped to attendees separately. Details on what is included in the goody bag will be announced at a later date.

Yes, there will be security at the event to help ensure everyone is safe and has a great time. Bags will be checked upon registration and entry to the event. Please do not bring any blades, swords, lances, or any other dangerous or illegal items (or items that could be mistaken for dangerous or illegal items) to the event. ExCeL London operates a no smoking policy throughout the venue. Smoking is permitted outside the venue. E-cigarettes and vaping are not permitted within the venue either. More FAQ regarding the venue can be found here: https://www.excel.london/faqs/venue-information.

Guests who (i) are disruptive, disrespectful to guests or staff, or violent; (ii) are or appear to be inebriated or under the effect of illegal or illicit drugs; or (iii) fail to follow instructions on posted signage or provided by event or venue staff may be temporarily or permanently removed from the event.

Yes, first-aiders will be available throughout the venue.

Yes, the venue is set over several floors and has disabled access. If you have any special requirements, please visit https://www.excel.london/faqs/venue-information. If you are disabled and would like to bring a carer, we can offer an additional ticket upon presentation of one of the following documents:

• Disability Living Allowance (DLA) award letter
• Attendance Allowance (AA) award letter
• Blind Persons Registration
• Personal Independence Payment (PIP)
• Armed Forces Independence Payment
• A current and valid Blue Badge (photocopy of both sides)
• A medical letter from your doctor or consultant explaining your reasons for needing extra assistance

Please contact us via the Square Enix Support Centre so we can look into providing an additional ticket for you.

We will continue to monitor the ongoing situation and follow government guidance. Currently, we recommend that attendees are fully vaccinated, including boosters, against COVID-19. We also recommend that attendees wear proper face coverings (such as N95/KN95) while at the event. These recommendations, or future requirements, are subject to change based on local requirements leading up to the event.

While the general atmosphere should remain at a standard volume, there is a chance that, at times, the volume of the event could become very loud. We advise you to take precautions in advance and bring earplugs.

Most definitely! We plan to share details about requirements for both costumes, props, and a list of prohibited items in the future. Please stay tuned for more information.

Yes, there will be a lost property area.

A wide range of FFXIV merchandise will be available at the venue.

The Fan Festival in London is an international event, and we will be hosting everything in English.

Yes, you will be able to purchase food and beverages at ExCeL London.

https://www.excel.london/visitor/food-drink.

Absolutely, please do! We want you to have photos to remember your day! Please note that there may be some areas where, or sometimes when, the use of photographic or recording equipment is prohibited, but we will make it clear at the event when and where you can/cannot take photos.

We will be streaming the stage events on our official channels so everyone can experience some of the excitement. Please note that the concert performances will not be streamed.

You’ll be free to leave/return as you please. Please note that tickets are non-transferable.

If you have further questions regarding the FINAL FANTASY XIV Fan Festival in London, please contact us on the Square Enix Support Centre. If you have specific questions about the venue, please see the venue’s website at https://www.excel.london/visitor/.