Event FAQ

The event will be hosted at the Las Vegas Convention Center in Las Vegas, Nevada. The convention center is easily accessible via the monorail stop and the LVCC loop.

Fan Festival 2023 in Las Vegas is a two-day event spanning Friday, July 28 and Saturday, July 29, with each day of the show featuring unique stage activities. Event tickets will cover both days of the show and individual day passes will not be sold.

Each ticket will cost $199.99 USD (plus fees). Each ticketed attendee will be granted access to both days of the event and other FINAL FANTASY XIV-related goodies in a "goody bag" (details to be announced). There are no in-game items included with the event ticket.

There will be a player-exclusive ticket purchase period ahead of potential general sales that would be open to everyone. Please review the full announcement regarding ticket purchases.

You must attend the event to receive your goody bag as it will not be shipped to attendees separately. Details on what is included in the goody bag will be announced in the future.

All ticket sales are final, and refunds will not be available. We recommend confirming your travel plans before purchasing a ticket. If the show must be canceled due to unforeseen circumstances, such as a requirement from state or federal authorities due to escalating pandemic conditions, then all tickets will be refunded.

You must be 13 years of age or older to purchase a ticket for the Fan Festival 2023 in Las Vegas. Persons under the age of 13 are permitted to attend the event free of charge, but they must be always accompanied by an adult ticketholder. Attendees under the age of 13 and without a ticket are ineligible to receive a goody bag, participate in activities, contests, and other giveaways.

We will continue to monitor the ongoing situation and follow guidance from the CDC as well as state and federal guidelines. Currently, we recommend that attendees are fully vaccinated, including boosters, against Covid-19. We also recommend that attendees wear proper face coverings (such as N95/KN95) while at the event. These recommendations, or future requirements, are subject to change based on state and local requirements leading up to the event.

We are also working closely with the Las Vegas Convention Center to enforce proper security protocols. All attendees will be required to submit to security checks before entering the event. We will share further details in the future.

We encourage attendees to dress up in costume! We plan to share details about requirements for both costumes, props, and a list of prohibited items in the future. Please stay tuned for more information.

We will be streaming the stage events on our official channels so everyone can experience some of the excitement. Please note that the concert performances will not be streamed.

If you have a question regarding a specific issue that is not answered in any of these FAQs, or if you would like to suggest specific accommodations so that we can better assist guests with special needs, please follow the directions below to contact us.

Visit the Fan Festival 2023 in Las Vegas support page.

1. Select the "Contact" option, then "Get Support."
2. Select the "Products & Services" contact category and the "Promotion" subcategory.
3. In the summary field, enter “FFXIV Fan Festival” and then click Next.
4. Click Next again to bypass the list of predetermined FAQ articles.
5. Select the email contact method and follow the additional prompts to submit your contact.