Event FAQ

If you have a question regarding a specific issue that is not answered in any of these FAQs, or if you would like to suggest specific accommodations so that we can better assist guests with special needs, please follow the directions below to contact us.

Visit the Fan Festival 2023 in Las Vegas support page.

1. Select the "Contact" option, then "Get Support."
2. Select the "Products & Services" contact category and the "Promotion" subcategory.
3. In the summary field, enter “FFXIV Fan Festival” and then click Next.
4. Click Next again to bypass the list of predetermined FAQ articles.
5. Select the email contact method and follow the additional prompts to submit your contact.

The event will be hosted at the Las Vegas Convention Center - North Hall in Las Vegas, Nevada. The convention center is easily accessible via the monorail stop and the LVCC loop.

Fan Festival 2023 in Las Vegas is a two-day event spanning Friday, July 28 and Saturday, July 29, with each day of the show featuring unique stage activities. Event tickets will cover both days of the show and individual day passes will not be sold.

The Las Vegas Convention Center does not allow outside food and drinks to be brought into events. However, should an attendee have dietary restrictions then they are allowed to bring in food as needed for their specific dietary needs. Additionally, sealed water bottles, clear (empty) plastic reusable bottles, or empty insulated water bottles may be brought into the main hall to utilize water bottle filling stations available inside.

Updated July 18, 2023 to include empty insulated water bottles.

Any other food or drinks from outside of the event hall will need to be finished or discarded prior to entry into the event hall. There are several options for attendees to purchase food in and around the event. There is a restaurant and Starbucks located in the North Hall main lobby area and several food carts inside the Fan Festival main hall to purchase food and drinks from throughout Friday and Saturday. There will also be food trucks nearer to the South Hall entrance as an additional option.

Square Enix strives to support the Disability Community and the American Disabilities Act (ADA). As part of our effort to support the community, the registration area will have a separate line to accommodate attendees with disabilities. Please proceed directly to the Registration area and do not wait in the general queue line if you need special accommodations. There will be a sign directing attendees within the Registration area labeled "ADA."

When picking up your ticket via the ADA line, you will also receive an additional wristband to designate your ability to utilize the ADA security line and sit in the specially marked areas in the main hall with room for wheelchairs and chairs adjacent to them for a +1.

These seats will have special backings placed on them so that they are easily identifiable. There may not be enough seats to guarantee every attendee with a disability one of the designated seats, and they will be available on a first-come, first-served basis for attendees with disabilities. Should these specially marked seats not be in use during a stage event by an attendee with a disability, then they may be used by other attendees. However, should the seat be needed by an attendee with a disability, then it must be vacated. Note that the location of some seats will change before the PRIMALS concert.

Yes, you can. While we have set restrictions on the size of bags, or other items that may be brought in, these restrictions do not apply to medical necessities, such as canes, walkers, or other types of medical necessities or equipment. Please review the ADA details regarding picking up your badge and obtaining an ADA wristband. When utilizing the ADA entrance into the event, simply alert the security staff to your needs so they can assist you as necessary. The Las Vegas Convention Center also features needle disposal containers in the bathrooms. Additionally, a nurse's office can be found outside of the N3 hall, and will be open from 8:00am-8:15pm on Friday, July 28 and 8:00am-8:30pm on Saturday, July 29.

We encourage attendees to dress up in costume! Costumes and props must adhere to our costume guidelines. Props must be inspected by security before they can be brought into the event. Props will be peace bonded once they have been inspected.

Yes, attendees can visit the FedEx office located in the Las Vegas Convention Center North Halls near the entrance to our event. Attendees can check a bag/coat here for a fee of $5.00 per item/per day.

The FedEx store will be open from: Friday, July 28: 8:00 AM - 9:00 PM (*Updated time) Saturday, July 29: 8:00 AM - 9:00 PM (*Updated time)

Note that should an item not be picked up before closing, it will need to be retrieved the following day.

You must attend the event to receive your goody bag as it will not be shipped to attendees separately. Details on the goody bag have been announced in a news update.

We will be streaming the stage events on our official channels so everyone can experience some of the excitement. Please note that the concert performances will not be streamed. You can review the stream schedule announcement on the Lodestone. The "Livestream" section will also host the stream here on this website for attendees who want to watch here.

You must be 13 years of age or older to purchase a ticket for the Fan Festival 2023 in Las Vegas. Persons under the age of 13 are permitted to attend the event free of charge, but they must be always accompanied by an adult ticketholder. Attendees under the age of 13 and without a ticket are ineligible to receive a goody bag or participate in activities.

Yes, we are working closely with the Las Vegas Convention Center to enforce proper security protocols. As such, all attendees will be required to submit to security checks before entering the event. We will have security personnel outside and inside the event to ensure the safety of all attendees and that rules are followed.

We will continue to monitor the ongoing situation and follow guidance from the CDC as well as state and federal guidelines. Currently, we recommend that attendees are fully vaccinated, including boosters, against Covid-19. We also recommend that attendees wear proper face coverings (such as N95/KN95) while at the event. These recommendations, or future requirements, are subject to change based on state and local requirements leading up to the event.

Each ticket will cost $199.99 USD (plus fees). Each ticketed attendee will be granted access to both days of the event and other FINAL FANTASY XIV-related goodies in a "goody bag". There are no in-game items included with the event ticket.

There will be a player-exclusive ticket purchase period ahead of potential general sales that would be open to everyone. Please review the full announcement regarding ticket purchases.

All ticket sales are final, and refunds will not be available. We recommend confirming your travel plans before purchasing a ticket. If the show must be canceled due to unforeseen circumstances, such as a requirement from state or federal authorities due to escalating pandemic conditions, then all tickets will be refunded.